Please see my article that was recently published on The Social Media Monthly. Let me know what your thoughts are. Enjoy!
Here is a brief snippet of the article…
“In social media, you can’t control what someone says. If anything, someone posting a negative comment about the hospital is merely an opportunity to offer great customer service. Instead of ignoring the complaint, contact that person. Find out the issue, and solve it. It’s pretty simple and inexpensive. Let’s face it: hospitals aren’t going anywhere. Health issues arise, and patients will seek out the help they need. Hospitals should see this necessity as another opportunity to speak more about their strengths.”
Click here for a link to my article.
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